Return & Refund Policy

This policy outlines how returns and refunds are handled for orders placed on Fandszms, including return eligibility, non-returnable items, and refund processing.

Return Eligibility

Return requests may be submitted within 30 days of receiving an order.

To be eligible for a return, items must meet the following conditions:

• Unused and in original condition
• Returned with original packaging and included accessories
• Accompanied by valid proof of purchase

Items that do not meet these conditions may not qualify for a full refund.

Items Not Eligible for Return

For hygiene and safety reasons, certain items are not eligible for return unless they arrive damaged, defective, or incorrect. These include:

• Opened or used pet grooming or personal care products
• Items marked as Final Sale or Clearance at the time of purchase
• Products showing signs of use, damage not caused by normal handling, or missing original packaging

How to Request a Return

To request a return, customers should contact customer support at help@fandszms.com and provide the order number along with a brief explanation of the return reason.

Items should not be returned without prior authorization. After a return request is reviewed, return instructions will be provided as appropriate.

Damaged, Defective, or Incorrect Items

Orders should be inspected upon delivery. If an item arrives damaged, defective, or incorrect, customer support should be contacted within 48 hours of delivery so the issue can be reviewed.

Based on the review, an appropriate resolution may be offered, which can include a replacement, refund, or other solution depending on the circumstances.

Refund Processing

Once a returned item is received and inspected, notification regarding the refund status will be sent.

Approved refunds are issued to the original payment method and are typically processed within 5–10 business days, depending on the payment provider and financial institution.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. In such cases, return shipping costs may be covered after the issue has been confirmed.